PREAMBLE
The present general terms and conditions of sale govern the contractual relationships between the company LUCIEN GEORGELIN (hereinafter referred to as "the seller") and any consumer, non-professional (hereinafter referred to as "the client") in the context of sales made via the company's website, by mail (including email), phone, or fax.
The company LUCIEN GEORGELIN reserves the right to adapt or modify these general terms and conditions of sale at any time. The modified general terms and conditions of sale will not apply to ongoing contracts. Only the general terms and conditions of sale in force at the time of the order validation will apply.Placing an order implies full and unreserved acceptance by the client of these general terms and conditions. Any clauses and conditions contrary to these terms appearing on the client’s orders or printed materials, unless expressly accepted by the seller, are not enforceable against the seller.The seller reserves the right to establish specific terms and conditions for the sale of certain products. In case of any discrepancy between these general terms and specific terms and conditions, the latter will prevail. The G.T.C. are available and can be consulted on the website www.lucien-georgelin.com.Any contrary conditions posed by the client, unless expressly accepted by the seller, are not enforceable against the seller, regardless of when they were brought to the seller's attention. The seller’s failure to invoke any of these G.T.C. at any given time cannot be interpreted as a waiver of invoking them at a later time. The seller cannot be bound by any other document, such as brochures, leaflets, or catalogs, which he has issued and which are for informational purposes only. Special conditions may be subject to a negotiated agreement between the parties.
The client has the option to place an order from the online catalog. Orders can be submitted either directly to the seller's headquarters by mail or email, or online via the seller’s website.
Any order modification requested by the client will only be considered if it is received and confirmed in writing before the products are shipped. The special order preparation costs incurred before the cancellation of the order by the buyer are obligatorily due by the client.
Orders are processed in the order they are received by the seller. The benefit of the order is personal to the client and cannot be transferred without the prior written consent of the seller.
All products and offers displayed on the website are subject to stock availability. If a product is unavailable after the order has been placed, the seller will inform the client by email or phone, offering an exchange solution. The client may then request a refund or exchange of the unavailable product(s).
The list and characteristics of the products offered on the website are subject to change and modification at any time to better meet the client’s expectations. Any order constitutes acceptance of the prices and description of the products available for sale.
All photographs, illustrations, and texts on the website are not contractual.
To be valid, the order must specify, among other things, the quantity, brand, type, and reference of the products sold, as well as the agreed price, payment conditions, and delivery location.
The seller reserves the right to suspend any order from a client who has not fully or partially paid for a previous order or with whom there is a payment dispute, or for any other legitimate reason (such as abnormal or incomplete orders, or unavailability of products).
The client provides an email address and a password during the first order, which will be used for all subsequent orders. The client is prohibited from disclosing them to any third party, unless they are responsible for their use. They must immediately notify the seller in writing of any disclosure or loss of their address and/or identifier to release them from responsibility.
Any order confirmed by the client using the "double-click" procedure (placing the order and then confirming it) constitutes an irrevocable acceptance that can only be challenged within the limits set forth in these general terms and conditions of sale.
This validation acts as a signature and express acceptance of all operations performed on the site. However, in the case of fraudulent use of their credit card, the client is invited, as soon as they become aware of this use, to contact the seller's customer service at 05 53 20 15 20.
The computerized records, stored in the seller’s information systems under reasonable security conditions, will be considered as proof of communications, orders, and payments made between the parties.
It is expressly agreed that, unless there is a manifest error on the part of the seller, the data stored in the seller’s information system are conclusive evidence regarding orders placed by the client. The data on computer or electronic support constitute valid proof and as such are admissible under the same conditions and with the same probative force as any document that would be established, received, or stored in writing.
The archiving of order forms and invoices is done on a reliable and durable medium to ensure a faithful and lasting copy in accordance with Article 1348 of the Civil Code.
Prices are indicated in euros, all taxes included, and take into account the VAT in effect on the day the order is confirmed. Any change in the VAT rate, taxes, or contributions, whether current or future, may be immediately reflected in the prices. Prices are understood as departing from the seller’s premises, excluding any flat-rate contribution to order processing fees, such as shipping costs, packaging, and parcel preparation fees according to current rates.Payment for orders is made at the client’s choice:
Any delay in full or partial payment by the client on the contractual date will be subject to late payment interest after a formal notice that has remained without effect.All prices charged to the client by the seller are those in effect on the day of the order of the goods, minus any applicable discounts. The seller reserves the right to modify its prices at any time, in case of changes in economic or fiscal data, without incurring any liability.
Any discounts granted to clients cannot appear on the invoice and deducted from the sale price unless these deductions are granted on the date of sale, the conditions for obtaining them are met, and they are directly related to the sale transaction. Under no circumstances will discounts on the invoice be granted retroactively.
For any exchange or refund, the client must present a copy of the invoice.
The products are only delivered within mainland FRANCE, Corsica, the principality of MONACO, and for export (Germany, Belgium, Spain, Luxembourg, Italy, Netherlands, Vatican, Austria, Denmark, Finland, Greece, Portugal, Ireland, Sweden) to the address provided by the customer during the ordering process. It is the customer's responsibility to provide the seller with all the necessary details for proper delivery. If the delivery address is insufficient or incorrect, the costs of reshipping the goods are the exclusive responsibility of the customer, who agrees to bear them.
The seller commits to delivering orders validated by the customer, concerning available items, within a maximum period of 10 days from the receipt of the order by the seller, or in case of payment by check, from the receipt of the check for the full amount of the order. For orders validated by the customer during the months of November and December, the maximum delivery time is 15 days. During this period, the seller does not guarantee a 48-hour delivery. Upon delivery, the recipient must sign the delivery slip and indicate the date of receipt of the goods. The recipient must check the condition of the parcels in the presence of the delivery person, note and make any specific comments or reservations on the transport slip before signing, and confirm them by registered letter within 48 hours to the carrier, with a copy to the seller. The absence of reservation within the timeframe extinguishes any claim. In case the customer is absent at the delivery address indicated on the order, the carrier will notify of their visit and provide contact details for the customer to arrange new collection or delivery options.
The customer has a maximum of 15 days to contact the carrier. After this period, the order will be automatically returned to the seller’s logistics site, which will contact the customer to define new shipping conditions. The costs of handling and delivery related to reshipping the products to the agreed delivery address will be charged to the customer.
Deliveries are made in the order in which the orders are received by the seller. In the event of a stock shortage of the products, the seller will do their best to fulfill the orders. Unless the customer has clearly objected in writing during the order process, the seller may make partial deliveries of the order.
After a period of 30 days from the indicative delivery date, if the product has not been delivered, for any reason other than force majeure, the sale may be canceled at the request of either party; the customer may obtain a refund of the price paid, excluding any other indemnity or damages.
This clause governs the return of goods by the seller in case of non-conformity to the order, apparent defects, quality issues, or products not ordered. The return of goods is distinct from the right of withdrawal stated below.
No return of goods can be made without the prior written agreement of the seller. No return will be accepted after seven (7) days from the date of receipt by the customer. All returns accepted by the seller will lead to a refund of the total amounts paid by the customer, after qualitative and quantitative verification of the returned products.
Returns are excluded for special orders made at the customer’s request and goods whose packaging or food packaging has been opened or damaged.
For any exchange, the customer must return the goods in perfect condition and present a copy of the invoice. Returns not following the above procedure will not be eligible for a refund (unless written agreement between the customer and seller). Any product returned without the seller's consent will be held at the customer's disposal and will not be refunded. Return policy:
In all cases, before proceeding with a return, the customer agrees to contact the seller’s customer service at 05 53 20 15 20. Returned products are always at the customer’s risk. Any damaged, incomplete, or missing product will not be refunded or exchanged, and will be returned to the customer at their expense, if applicable.
In accordance with the provisions of the Consumer Code, the customer has a period of 14 calendar days from the date of receipt of the goods to exercise their right of withdrawal.
The customer, having exercised their right of withdrawal, is entitled to an exchange of the goods or a refund of the amounts paid for the purchase of the goods. Return shipping costs will be entirely borne by the customer. In the event of exercising the right of withdrawal, the seller is required to refund the amounts paid by the customer, without penalty, within a maximum of thirty (30) days from the date the product is sent back by the customer. Exclusions from this right:
Returned products are at the customer’s risk and expense. Any damaged, incomplete, or missing product will not be refunded or exchanged.
The seller has an obligation of means for all stages of the order taking as well as for the stages following the conclusion of the contract (transport of products, for example).
The seller commits to describing the products sold on their website with the utmost accuracy. The seller’s liability cannot be engaged if the non-performance of their obligations is attributable either to the customer, to an unforeseeable and insurmountable event caused by a third party to the contract, or to a force majeure event. The seller's liability cannot be held for any inconveniences or damages inherent to the use of the internet network, such as service interruptions, external intrusions, or the presence of computer viruses.
In the event of force majeure, the seller reserves the right to cancel or delay the delivery of orders, without the customer being entitled to any compensation.
The following events shall be considered force majeure events:
However, the provisions of this article shall not in any case release either party from the obligation to pay any amounts due to the other party.
The seller will inform the customer of the occurrence of the above-mentioned events and circumstances.
In accordance with the provisions of the Public Health Code, the sale of alcohol to minors under the age of sixteen (16) is prohibited. By completing the order form, the customer agrees to be sixteen (16) years old or older at the time of the order, by ticking the relevant box when creating their account on the seller's website.
Excessive alcohol consumption is dangerous for health. Please consume responsibly.
These general terms and conditions of sale apply throughout the duration of their online presence.
All elements of the seller’s website, whether visual or auditory, including the underlying technology, are protected by copyright, trademarks, or patents.
No element of the website may be copied, reproduced, or downloaded by any means, except for personal, non-commercial use, and without any modification to said elements.
Prior authorization from the seller is required to establish any link, especially on the customer’s personal website or blog, redirecting directly to the seller's homepage. This authorization does not constitute an implicit affiliation agreement. Any link must be removed upon the seller’s first request.
The trademarks, logos, and designs appearing on the website are the exclusive property of the seller. Their copying, reproduction, or downloading cannot be interpreted as granting a license or any usage rights.
If one or more provisions of these general terms and conditions of sale are, for any reason, deemed void or unenforceable, this invalidity or unenforceability will not affect any other provisions. The seller will replace the said provision with a valid and enforceable provision, in accordance with legal and regulatory provisions. COMPETENT COURTS – APPLICABLE LAW JURISDICTION IS GIVEN TO THE COURTS OF COMMON LAW FOR ANY DISPUTE.
The seller strictly adheres to the obligations of law n° 2004-801 of August 6, 2004, regarding the protection of individuals with regard to the processing of personal data, and modifying law n° 78-17 of January 6, 1978, concerning computing, files, and freedoms. In accordance with this law, the customer has the right to access, rectify, and delete their data. They can exercise this right by sending a letter to the seller’s headquarters with their name, address, customer number, and any possible email address.
Through the seller, the customer may receive proposals from other companies or also be informed of the seller’s offers by phone or mail. If the customer does not wish to receive such proposals, they simply need to write to the Seller’s Marketing Service: LUCIEN GEORGELIN - Marketing Service - 47 route de la Prairie de Londres 47200 VIRAZEIL.
Company LUCIEN GEORGELIN Limited Liability Company Share capital: 2,000,040 euros Headquarters: 47 route de la Prairie de Londres 47200 VIRAZEILRCS Number and City: 382 510 816 RCS AGEN VAT Number: FR53382510816 Email address: marketing@georgelin.fr Phone number: 05 53 20 15 20 Publishing Director: Lucien GEORGELIN Host: OVHCNIL Declaration: 1367110
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